San Francisco, California
email address

Career Summary

Business process automation with a Web/Internet emphasis, utilizing a broad range of technology tools and methods. Most experience gained working 18 years in insurance broking/risk and financial services; most recently in real estate. Worked on projects with all lines of business and practices in a complex global organization, resulting in the ability to gain rapidly a thorough understanding of a project's requirements and provide a cost-effective solution with available resources or within budgeted limits. Key skills include: advanced expertise in Web UI design (planning and coding HTML/CSS), architecture, and standards-based development; application development analysis; Lotus Notes/Domino development; creation of standardized templates for different office suites; software customization and training, authoring manuals and online help; hardware and software troubleshooting and installation; AIX and Banyan LAN administration; mainframe operations.

Work Experience

Astrophos Consulting, San Francisco, CA 08/09–Present
Freelance Consultant: Web and graphic design, Web site maintenance and development; PC and Mac hardware and software support; email, data, network, security setup and maintenance; desktop publishing. Photograph and video tape apartments and commercial spaces for rent; write advertising copy; edit images and video for use on Craig's List, YouTube, Web sites, eflyers/newsletters, and flyers (PDF and printed); code for Craig's List, email-distribution and Web sites. Contracted to do all marketing and technology-related work for former employer, Everest Mwamba Investments.  
Kenney Real Estate, Everest Mwamba Investments, San Francisco, CA 04/08–8/09
Operations Manager: Managed a small commercial real estate office. Activities included working with: title companies, investors, buyers and sellers as part of sales and purchase processes; title, bond and city agencies to procure required documents and public reports; contractors and investment banks for properties being renovated and remodeled; all aspects of disclosure process; owners, tenants and contractors in managed properties; law firms involved in a variety of legal proceedings; utility, staging and moving agencies. Authorized to work directly with investment and conventional banks to represent investors. Responsible for all technology-related matters and maintaining office supplies. Produced all marketing materials, including photography of properties, writing advertising, producing Web site and Craig's List postings, eflyers, printed flyers, magazine and newspaper copy. Contact and coordinator for all vendors. Established databases for contacts and important information; practiced data mining to determine rental price ranges and prospects. Consistently worked overtime M-F and worked most weekends to conduct open house showings.  
Astrophos Consulting, San Francisco, CA 04/03–04/08
See entry for period 08/09–Present.  
Marsh Inc., Sedgwick James, Fred. S. James & Co.
San Francisco, CA; New York City, NY; Portland, OR
Senior Web Architect, Assistant Vice President, Global Technology Services: responsible for long- and short-term planning, design, expansion and maintenance of Internet, intranet and extranet sites, working with internal and external development, business practices, clients, carriers and vendors.  

Other positions included: Lotus Notes/Domino Developer, Information Systems Analyst & Administrator, PCI Network Administrator, Banyan LAN Administrator, JOMS (legacy mainframe) Operator, Word Processing Manager, Word Processing Operator, and Personal Lines Technical Assistant.

Responsibilities and accomplishments include:

Technical Summary

Operating Systems: Windows 7 (64-bit), Vista, XP, 2000, NT, 98, 95, 3.1, DOS; Mac OS 9 & X > Lion; AIX, (Open)Solaris.

Web and graphic design: UltraEdit, e & jEdit for HTML and CSS coding; TopStyle Pro and CSE HTML Validator/HTML Tidy/W3C Unicorn to validate same; Photoshop > CS5 (Win), Illustrator > CS2 (Mac); Notes/Domino R3 > R6.5 (R8.5 self-trained) developer; a broad range of utility/helper applications.

Other: Open/LibreOffice, MS Office, Lotus Suite; Notes/Domino 3.0 administrator; Thunderbird, Notes Mail, cc:Mail, Outlook; Acrobat Pro > 9; Rational Rose, Visio; numerous virus, spam, spyware protection products; a variety of audio and video editing products.

Test code with most current/recent versions of: Windows (7 > XP): Chrome, Firefox, Internet Explorer, Lunascape, [Mozilla], [Netscape], Opera, Safari, SeaMonkey, [Sleipnir], Mac OS (10.5x-10.7x): Safari, Firefox, Camino, Opera, SeaMonkey, [Mozilla], [Netscape], [Internet Explorer]; UNIX: Firefox, Mozilla, Netscape.


Education & Professional Development

Northwestern University, Evanston, Illinois
B.A. with double honors both in French and in Italian; minor in Portuguese. Dean's list entire senior year. Degree includes a year at the Universités de Paris III and VII and a credited year of French at Dartmouth College taken during senior year in high school.

Professional development includes:

Other Relevant Information

Exceptional spoken and written English. Fluent in French, moderately proficient in Italian, can work with Portuguese and German. Teaching experience at Northwestern University and UC Berkeley. Maintain five-computer network at home. Telecommuted successfully from home with Portland, OR and New York, NY Sedgwick/Marsh offices from 1999 to 2003. Worked in a French law firm for three months in 1983 as a bilingual word processing operator. Have been involved in volunteer work with Ronald McDonald House SF and acted with The Lamplighters Music Theater, winning the International Gilbert & Sullivan competition in Buxton, England, in 1995. Hobbies include writing, photography, reading and movies.